Privacy Policy

1. An overview of data protection


The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.
In order to offer the best possible protection for your data, our website employs an SSL- or TLS-encryption protocol. You can recognize an encrypted connection by the switch from “http://” to “https://” and the additional padlock-symbol in your browser’s address-bar.

Whenever our internet presence contains links to third-party websites, we do not have access to or control over the cookies, add-ons or functionalities in use on those. These sites are not subject to the following privacy policy.


The responsible party (= the “controller”) for processing data on this website is:
INA GmbH & Co. KG
General manager Mrs. Ina Haag
Pastor-Klein-Straße 19
56073 Koblenz
Phone: +49 [0]261-4065-0

The controller is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

External Data Protection Officer/DPO

The responsible party has commissioned an external Data Protection Officer.
Their contact information is:
ProSec GmbH
Robert-Koch-Str. 1-9
56751 Polch
Phone: +49 [0]261-450 930 90
Mobile: +49 [0]1579-23 497 10

Internal Data Protection Coordinator/DPC

The responsible party has appointed an internal Data Protection Coordinator.
You may contact our data protection office at:
INA GmbH & Co. KG
Mrs. Kerstin Schander
Pastor-Klein-Str. 19
56073 Koblenz
Phone: +49-[0]261-4065-165

2. Scope and goal of data processing

Accessing and using our website

The website provider automatically collects and stores information that your browser automatically transmits to us in “server log files”. These are:
• Browser type and browser version
• Operating system used
• Referrer URL
• Host name of the accessing computer
• Time of the server request
• IP address
These data will not be combined with data from other sources.

The basis for data processing is Art. 6 paragraph 1 b) GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
Collection of the data contained in the server log files is mandatory for access to our web presence. Visiting the website would not be possible without these data.

Log files will be analyzed in anonymous form in order to improve the website and its user friendliness, speed up error diagnostics and adjust server capacity.
For example, data may be used to examine at which times the website generates the most traffic in order to provide sufficient amounts of data volume.
The procession of data in this context is based on Art. 6 paragraph 1 f) GDPR (necessity for the purposes of legitimate interests pursued by the controller, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data).
As website operators, we have a justified interest in providing a fast and responsive internet presence to our visitors.

Once you leave our website, your IP address will be deleted or anonymized.
During the anonymization process, IP addresses are changed in a way that makes it impossible to trace them back to any one identifiable person without considerable amounts of time and effort.

Contact forms

Data sent to us via our contact forms will be stored in order to answer your request or any possible follow-up questions.
With the forms attached to room reservations or the ordering of gift certificates, data is stored per Art. 6 paragraph 1 b) GDPR (processing at the request of the data subject prior to entering into a contract).
General inquiries are handled pursuant to Art. 6 paragraph 1 a) – your explicit consent.
In any case, we will not forward your data to third parties without your permission.

You may revoke your consent at any time. An informal email to our DPC stating this request is sufficient. Any data processing conducted before revocation remains unaffected.

We will retain the data you provide through the contact forms until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.


Our website utilizes so-called cookies. They are small data packages usually consisting of strings of letters and numbers that are stored by your browser when you access any specific website. Cookies do not contain viruses or other harmful code.

Through cookies, websites may recognize your browser, trace your way through the various pages of a website and identify you upon your return. Cookies to not contain identifying data, but any of your data stored by the web host can be connected to the information contained within the cookies.

Most of the cookies we use are so-called “session cookies” which are automatically deleted after your visit. Others remain in your device’s memory for a period of up to six months, unless you manually delete them before then.
It is possible to configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser settings can be configured to automatically accept cookies under certain conditions, to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies which are necessary to allow electronic communications or to provide certain functions you may wish to use are stored pursuant to Art. 6 paragraph 1 f) GDPR. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors.

Plugins and tools

Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 paragraph 1 f) GDPR.
If your browser does not support web fonts, a standard font is used by your computer.
Further information about handling user data, can be found in the Google FAQs and in Google’s privacy policy.

Google Maps
This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 paragraph 1 f) GDPR.
Further information regarding the handling of user data can be found in Google’s data protection declaration.

This page includes a HolidayCheck widget for displaying ratings.
The provider is HolidayCheck AG, Bahnweg 8, CH-8598 Bottighofen, Switzerland.
To use the functions of the HolidayCheck widget it is necessary to save your IP address. This information is usually transferred to a HolidayCheck server in Switzerland and stored there. The provider of this site has no influence on this data transmission.
Click on the “Rate now” button to open a popup. If you enter and submit a review there, this data is usually transferred to a HolidayCheck server in Switzerland and stored there. The provider of this site has no influence on this data transmission.
The use of the HolidayCheck widget is in the interest of a presentation of the ratings given on HolidayCheck of our hotel, and in order to be able to offer the possibility of making a rating on HolidayCheck. This represents a legitimate interest within the meaning of Art. 6 paragraph 1 f) GDPR.
More information on how HolidayCheck handles user data can be found in HolidayCheck’s privacy policy.

Analytics and advertising

Slimstat Analytics
This website uses Slimstat Analytics to statistically evaluate visitor access. The generated information about the use of our homepage is only stored in the local database. Your IP address will be made anonymous before processing and storage.

3. Your rights

You’ve got numerous rights when it comes to your personal data.
If you would like to exercise them or have questions regarding this privacy policy or our processing of personal data, you may contact our external DPO or internal DPC at any time. You may find the contact information for both listed in section 1 above.
We will do our best to get back to you as quickly as possible.
In any case, you may always exercise the following rights:

Right of access (Art. 15 GDPR)
You may request to be informed whether or not we store or otherwise process your personal data. The right of access only persists as long as the disclosure does not expose information that needs to be kept secret due to valid law, the nature of the information or predominant legitimate interests by a third party.

Right to rectification (Art. 16 GDPR)
You may demand the rectification of inaccurate personal data concerning your person. Once we receive such a request, we will complete or correct your stored data without undue delay.

Right to erasure (Art. 17 GDPR)
You may request the deletion of your personal data. We are obliged to follow such a request without undue delay unless storage of some or all of your data still is required for contractual or legal obligations.

Right to restriction of processing (Art. 18 GDPR)
You have the right to request the restriction of the processing of your data if one of the conditions listed in Art. 18 paragraph 1 a)-d) GDPR applies.

Right to data portability (Art. 20 GDPR)
You have the right to receive the personal data concerning your person, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from us. The direct transmission to another controller may only be requested when technically possible.

Right to object (Art. 21 GDPR)
At any time, you may object, on grounds relating to your particular situation, to processing of your personal data which is based on point e) or f) of Article 6 paragraph 1 GDPR. The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override your interests or for the establishment, exercise or defence of legal claims.

We do not process your data for direct marketing purposes. If we did, you would have a right to object to this application as well.

Right to file complaints with regulatory authorities
If you suspect we are in violation of data protection legislation, you may get in touch with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation in Rhineland-Palatinate is:
Prof. Dr. Dieter Kugelmann
Postfach 30 40
55020 Mainz
Hintere Bleiche 34
55116 Mainz

Phone: +49-[0]6131-208 24 49
Fax: +49-[0]6131-208 24 97